Customer Success Manager (m/f/d)
We are looking for you as Customer Success Manager (m/f/d) in the Netherlands. You will be responsible for successful customer implementations and customer retention in Data Driven Business Solutions.
We are Eplan. Engineering professionals, software specialists, industry automation experts and digital transformers. Part of the Friedhelm Loh Group. Family-owned business, global player, leading innovator and top employer.
Tasks
- Support pre-sales activities alongside Sales and Business Development team
- Develop and maintain requirements documents for CSM pre-sales customer engagements
- Provide pre-sales technical knowledge to address customer questions, concerns, challenges
- Collaborate with Sales and Marketing on development of educational materials for use in pre-sales
- Technical interface for internal and external technical stakeholders
- Conduct customer on-boarding
- Conduct follow up actions to achieve customer retention targets
Job profile
- University degree (preferably in IT or engineering), or comparable qualifications
- At least two years of professional experience in IT, engineering, SaaS implementations or similar roles
- Expertise in IT infrastructure and systems, data structures, data sharing/exchange and data analysis, API interfaces, ERP systems and interfaces and cloud technologies
- Excellent communication skills with ability to project confidence with stakeholders at all levels
- Team player with a high level of self-motivation, flexibility, assertiveness, and commitment
- Ability to travel nationally and internationally
- Fluent in German and English
What we offer
- A competitive salary, depending on prior education and work experience
- 6% end-of-year gratification
- 8% holiday pay
- Bonus scheme
- 28 holidays
- Ability to work from home (2 days per week)
- Pension scheme with 60% employer contribution
A true ‘Great Place to Work®’
Eplan has an informal atmosphere in a working environment with plenty of room for training, personal development, initiative and growth. This is why many colleagues stay with the company for a long time. This is also why we have been voted ‘Great Place to Work®’. You work in a technically innovative environment at a financially healthy company with an excellent reputation.
Would you like to meet or know more? You are most welcome!
For job content information, feel free to contact Jeffrey A. Kilburn Vice President, Customer Success Data Driven Business Solutions, Mobile Phone +1-847-363-1248 or kilburn.j@eplanusa.com. He will be happy to explain what the position entails and what it is like to start your career at Eplan. To apply, please respond at hr@eplan.nl.
